Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

POSITION SUMMARY
The global client support group works with locally deployed client service experts to develop and deliver the support model for Visa Inc. issuers, acquirers, processors and merchants worldwide. This includes day-to-day operations and product support, specialized help desks, back office support and customer performance reporting.

JOB SCOPE
This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate and advanced professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.

Responsibilities
Act as primary point of contact for day-to-day support to client institutions including response to customer inquiries related to moderately complex for assigned Visa client institutions from Korea. Korean language is essential

Develop and maintain relationships with client technical and operational staff and management

Understand client business requirements, needs and priorities to be the client advocate.

Collaborate with internal stakeholders to meet market or client specific needs.

Proactively identify, take ownership and resolve client issues, working with business or development groups.

Develop tools and educate client on software applications, usage and functionality

Identify, troubleshoot, and resolve moderately complex processing, application usage, or business issues.

Support user acceptance testing for implementations and software releases.

Qualifications

Bachelors/Degree or above experience. Typically requires a minimum of 6-9 years’ experience in a customer support role in software, financial or information services. Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.
Highly organized and team oriented
Service oriented, with strong analytical and conceptual skills
Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving. Able to multi-task in a complex, fast pace environment
Have an understanding of card industry, finance or bank card processing.
Have a good functional knowledge of web technologies, database concepts, basic programming knowledge, IP Networking concepts

Job Segments: Banking, Bank, Accounting, Account Manager, Bilingual, Finance, Sales

Please apply here.