For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Our capabilities include:
• Design: Customer Strategy Services
• Enable: Customer Technology Services
• Manage: Customer Management Services
• Grow: Customer Growth Services

Overview:
The Sr. Storage Area Network (SAN) / Network Attached Storage (NAS) Administrator specializes in the administration of SAN fabrics, storage subsystems and NAS devices and shares.

Essential Duties & Responsibilities:
SAN/NAS administration includes, but is not limited to the following activities:

• Troubleshooting an end-to-end resolution of identified (hardware/software/configuration) issues, including failed disk drives, power supplies, performance, capacity, connectivity, transmission errors.
• Coordination and/or installation/implementation of new SAN/NAS equipment.
• Creation and administration of fabric configurations such as device aliases/fcaliases, zones and zone sets on Cisco fiber channel.
• Planning and implementing SAN/NAS equipment firmware and OS updates/upgrades.
• Creation and administration of RAID groups, storage groups, aggregates, volumes, LUNs and the provisioning of these to client hosts (Windows, UNIX, ESX)
• Capacity management and planning
• Experience with Data Fabric Manager, Operations Manager, EMC M & R tools, etc.
• Work with other teams, such as Backup team to implement/support Information Life Cycle Management (ILM) strategies/implementations.
• Strong knowledge of data protection, including backups, archiving and snapshots, de-duplication and replication.

Requirements:
• Must have at least 5 years of SAN/NAS administration experience in enterprise wide SAN/NAS environments.
• In-depth knowledge in any of the following SAN/NAS storage subsystems: NetApp OnTapp 7 Mode / Cluster Mode, EMC VNX, CX/NS4-480/120, Compellent.
• Primary expertise on Cisco MDS
• Desired knowledge NetApp Cluster Mode
• Ability to maintain cooperative working relationships with counter-parts within the client project, TeleTech, partnership and industry.
• Excellent time management and organizational skills.
• Able to read, analyze, and interpret technical procedures, manufacturer technical documents, and governmental regulations pertaining to SAN/NAS Compliancy policies.
• Able to write technical reports, procedures and correspondence that are clearly understood.  
• College degree in Computer Science/MIS or equivalent work experience is preferred.

Desired Skills:
• Knowledge and experience with virtualization technologies such as VMware, Virtual Desktop Integration (VDI), IBM PowerVM or working with teams that have implemented these solutions on SAN/NAS environments.
• Strong experience with host side configurations and connectivity on Windows, UNIX and ESX hosts. This includes experience in installation and configuration of HBAs and associated firmware/drivers and scanning and configuration of LUNs/Volumes.

Additional Requirements:
• Must participate in 24/7 on-call rotations

For more information on the World of Opportunity at TeleTech please visit our website at www.teletechjobs.com

Please apply here.