MAJOR JOB RESPONSIBILITIES
o Develop and execute integrated sales, relationship, and credit strategies that are aligned with the business plan to achieve desired revenue, expense, and service goals
o Drive branch’s performance to achieve sales targets
o Create a strong sales and service culture, foster an environment in which all branch employees and segment partners work together to achieve all scorecard objective
o Lead sales/service activities within the branch by coordinating seminars, micro-marketing events, promotional campaigners, product initiatives
o Analyze trends in both local/niche market and customer profiles to identify potential sales opportunities
o Support branch portfolio growth by identifying cross-sell opportunities, deepening relationships, and increasing client acquisition
o Aspire branch team to provide superior customer experience and build lasting relationships
o Resolve escalated customer complaints/issues promptly and effectively
o Partner with Human Resources to effectively manage a full range of people management responsibilities , including hiring, performance management , and compensation
o Own the end to end customer experience in the branch
o Manage branch day-to-day sale operation and performance
o Ensure good control and compliance with Citygroup policy for branch Self-Assessment every quarter
REQUIREMENTS
Master’s Degree is preferable
At least 5 years’ experience in Consumer Banking, Underwriting or Marketing is preferable
Demonstrated ability to lead, motivate and influence others
Good analytical skills and decision-making
Good command of English and Vietnamese
Strong leadership and interpersonal skills
Strong communication and negotiation skills
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