Online Business Operations (OBO) relentlessly pursues breakthrough online experiences for Microsoft’s commercial customers, partners, developers, advertisers, and publishers. With a regional hub in Singapore at Microsoft’s Asia-Pacific Operations Center (APOC), OBO works closely with cross-region counterparts in the Americas and in EMEA to deliver global capabilities that are transacted locally for Microsoft’s seventeen markets in Asia-Pacific & Japan (APJ). OBO makes online business easy, running and transforming the online commerce, stores, and advertising businesses of Microsoft. 

OBO is at the forefront of Microsoft’s Devices & Services corporate strategy, driving world-class incubation and online operations with agile and efficient solutions that deliver integrated customer, partner, and field experiences for Microsoft’s online and emerging businesses. As a global team, we provide an end-to-end business process framework, a trial-to-cash (T2C) operational engine that enables revenue and creates positive experiences for all online audiences of Microsoft.

For Microsoft’s online stores business, Stores Business Operations (SBO) within OBO aspires to deliver an exceptional Customer and Developer experience that transforms “end-users” and business partners into “raving fans”. The online stores business includes: (a) electronic software / digital distribution across consumer online stores and programs; (b) online marketplaces for third-party-developed applications and solutions; (c) Home Use Program (HUP) program management; (d) other ad hoc online / e-commerce programs.

Job’s Purpose:

A cross-functional, process-and-technology capabilities-focused, and “breadth” role, capabilities program managers are accountable for managing the end-to-end experience of one or more online business capabilities, by optimizing people, process, technology, and information to enable a high-performing solution that meets or exceeds customer, partner, developer, or other stakeholder needs. The work involves the delivery, the alignment, and the integrity of trial-to-cash (T2C) operating models and technology platforms for Microsoft’s emerging businesses – especially online: business and client groups; new businesses and acquisitions; new or evolving operations strategies, models, and capabilities; transactional on-boarding; fold-downs/ close-downs / divestments; multiple releases / iterations; technology partnerships, both internal and external; platform change management and development lifecycles; ad-hoc and planned automation or semi-automation.
Every experience we deliver online at Microsoft is made up of capabilities that can have a huge direct impact on our ability to transform into a Devices and Services Company. As a Capability Manager you will work across Operations as an Integrator and Silo-Breaker by designing great capabilities in support of operational scenarios and end-to-end customer experiences. You are not bound to historic products, but rather take a customer-centric view in determining what a truly connected experience needs. You will have the charter to double-down on this capability and become THE subject matter expert for the company. This focus will allow you to be highly effective at driving excellence across Microsoft.

Experience:
• 8 – 10 years of related experience
• Team management desirable; leadership preferred.

Education:
• Bachelor’s Degree required; Master’s Degree preferred.
• Information technology (IT), engineering, or computing related field of study.

Professional Training and Certification:
• PMP or comparable experience desirable; credentials preferred.

Knowledge, Skills, and Abilities:
• Startup or emerging business experience desirable; online experience preferred.
• Implementation experience with SAP or similar enterprise-grade systems desirable.
• Ex-professional services background preferred. (e.g. technology or business consulting)
• Deep working experience with Asia-Pacific business cultures required.
• Fluency in one or more Asian languages preferred.
• Systems implementation experience required; end-to-end management preferred.
• Technical understanding of Microsoft product families, especially Office, Windows, and Servers & Tools, desirable.
• Self-driven, highly-motivated, and innovative.
• Both the passion and the ability to achieve exceptional results, tackle ambiguity, and match a fast-pace of delivery with minimal supervision.
• Exceptional ability to influence without direct authority.
• Exceptional verbal and written communication skills.
• Exceptional interpersonal skills.
• Exceptional virtual or remote teaming skills: facilitation, leadership, administration.
• Superior analysis, problem resolution, judgment and decision-making skills.
• Superior project management skills and attention to detail.

Notes: May require global and-or regional travel, which may be at short notice.

Please apply here.