The Client Implementation Team is a key group within the CIP Rolling Review, part of Client On-boarding in Securities Operations. The Program is responsible for conducting periodic reviews of client Anti-Money Laundering (AML) information in line with regulatory expectations and Goldman Sachs policy. 

The Client Implementation Team ensures the quality of client communications prior to liaising with clients and internal business contacts to obtain refreshed AML information for the firms records. This involves engagement with relevant global business units and relationship managers and a focus on providing excellent client service. 

ROLE OVERVIEW 

Reporting to the existing Team Manager, the Client Implementation Analyst will liaise with external clients and internal relationship managers to obtain updated AML information and documentation. Specifically the individual will be required to track timely completion of work against agreed targets and resolve complex and often sensitive issues around client contact. 
Exceptional client service and maintaing confidentiality requriements are key goals for the team. The relevant individual will need to be able to demonstrate a keen understanding of how to balance these demands with the need to meet the regulatory goals as well as the overall deadlines of the program. In addition, liaison with other program teams will be required, in particular feeding back findings of quality reviews of contact materials to the teams that prepare them in order to partner with them to eliminate mistakes and improve efficiency in the overall process. 

RESPONSIBILIITES 

- Contacting clients and the business to obtain updated AML information and documentation. 
- Ensuring all communications are of the highest professional standard to maintain client service excellence. 
- Timely and effective escalation of potential relationship issues and devising possible resolutions. 
- Taking responsibility for delivering against commitments. 
- Liaising with other global teams under the CIP Rolling Reivew, including consolidating quality feedback from Client Implementation Team on proposed client communications prepared by other teams. 
- Participate in regular meetings with the program team to maintain clarity around workflow, develop required reporting and identify and implement efficiencies.

Basic Qualifications

- Minimum 3-5 years experience financial industry experience 
- Fluency in Mandarin / Cantonese (spoken and written) is required to liaise with Mandarin / Cantonese speaking colleagues/clients 
- Experience in liaising with clients directly and business contacts on a global basis 
- Experience of AML requriements either via a Client On-boarding role or experience on a similar project including an understanding of client structures and AML requirements for hedge funds, private corporations, etc 
- Excellent communication skills, in both written and verbal form. Confidence to deal professionally and persausively with clients and senior figures within the firm 
- Strong analytical and problem solving skills 
- Ability to work in a dynamic environment and changing requirements 
- Excellent organisational skills with strong attention to detail 
- Proven ability to work well in a global team environment 
- Proficiency in Microsoft Office products; advanced skills in MS Excel, and MS Project a plus 
- Ability to develop presentations using MS PowerPoint 

Please apply here.